Hipergate CRM

• Collaborative tools and Groupware Module
  
  • Private and/or shared calendar and diary.
  • Discussion forums, open or moderated.
  • Frequently Asked Questions manager.
  • Employees directory.
  • Reservation of shared resources (rooms, equipement).

• Contact Management Module
  • Clients, Suppliers, Competitors and Partners.
  • Personal and group contacts.
  • Multiple addresses per contact.
  • Local offices management and separate storage for each one.
  • Sales Pipeline Management (Bussiness oportunities).
  • Different kinds of distributions lists.
  • Import from Windows Address Book (Outlook Express)
  • Import from data files (text, Excel).
    
    
• Project Management and Support Issues Tracking Module
  • Hierarchic projects tree.
  • Pending tasks tracking.
  • Issues control.
    
    
• SLA and maintenance contracts.eShop Module
  • Multiple product catalogs.
  • Unlimited hierarchy of products.
  • Custom attributes per product.
  • Stock management, with multiple warehouses.
  • Order and Invoice management.
  • Modular and extensible Payment Processing.

• Content Management Module
  • E-mail templates.
  • Website templates.
  • Electronic forms.
  • Web based outgoing fax.
  • Can include rich media (video, flash).
  • Categorized contents management.
  • Portlets library for content dynamic presentation.

• Massive Email Module
  • Template-driven emails, with optional response tracking.
  • Multiple e-mail management addressed to distribution lists.
  • Message reception statistics.

• Corporate Library
  • 100% web based virtual disk.
  • Role based security for all files.
  • Can read and index OLE documents properties.
  • Shared bookmarks.
  • Bookmarks Import/Export.

Common features to all modules

• Roles based security
  • Multiple isolated security domains.
  • Unlimited users and groups.
  • Predefined groups for rapid application rollout.
  • Security can be implemented in a company and/or departament basis.
  • Can be integrated with a LDAP directory.
    
    
• Hierarchic data management
  • Geographic thesaurus.
  • Lexical thesaurus.
  • Object categorization.
    
    
• Queries and Reports
  • Rapid query wizard (forms based).
  • Excel export.
  • Online reports in HTML format.
  • All reports can be sent via e-mail.

• Job Scheduler
  • Process queue management.
  • Background multi-thread executor.